Shipping policy
This Shipping Policy applies to deliveries within the United Kingdom.
Delivery Information
We aim to ensure that your order is delivered safely and on time. Please find our average order timelines below:
- Order cut-off time: 10:00 PM (GMT – Greenwich Mean Time)
- Processing time: 1–3 business days (Monday to Friday)
- Delivery time: 4–6 business days (Monday to Friday)
Total time from order to delivery: 5–9 business days
We work with trusted delivery partners, including Royal Mail and other reliable couriers, to ensure your order reaches you promptly.
Shipping Costs
All orders are delivered free of charge within the UK.
No minimum order value is required.
Delivery of Your Order
We know you want your order as soon as possible! All orders are processed within 1–3 business days and shipped for delivery within 4–6 business days.
Please note that delivery times may be affected by:
- Peak shopping periods (e.g. holidays)
- Courier delays or unforeseen events outside our control
We always do our best to deliver your order as quickly as possible.
If you have any questions about your delivery, please contact our support team — we’re happy to help.
Contact Us
Company Name: IFC Commerce B.V.
Address: Hermelijnkwartier 23, Cuijk, Noord-Brabant, 5431 KH, The Netherlands
Email: support@matinou.com
Phone: +44 7488 813712
Company Number: 95847529
Customer Service Hours
Our customer support team is at your service and we respond to inquiries as soon as possible, often within 24 hours on business days:
- Monday – Friday: 8AM – 6PM
- Saturday & Sunday: Closed