Shipping policy

This policy is applicable to United Kingdom orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
 
Delivery Terms:
We use Royal Mail, UPS, DHL, and OSM to deliver the product.
 

TRANSIT TIME :

Transit time is (4-6) Business Days (Monday to Friday)

HANDLING & ORDER CUT-OFF
Handling time is (1-3) Business Days (Monday to Friday)
Order cut-off time will be 10:00 PM (GMT) Greenwich Mean Time (London).

SHIPPING COST

Free shipping for all orders.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been processed. If an order has already been processed, please refer to our refund policy.
 
Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Customer Support team 

Phone: +447488813712

E-Mail: support@matinou.com

Address: Hermelijnkwartier 23, 5431 KH Cuijk, Netherlands.