Frequently asked questions
What types of apparel does Matinou offer?
Matinou specializes in a curated selection of stylish and elegant apparel. Our collection includes timeless pieces such as the Valeria Elegant Open Design Cape and the Alivia Double-Breasted Blazer Dress, designed to elevate your wardrobe for various occasions.
How does Matinou ensure comfort in its clothing?
At Matinou, we prioritize combining sophisticated designs with unmatched comfort. Our garments are crafted from high-quality materials that allow for ease of movement, ensuring you feel confident and chic whether at work or during leisure time.
What is the return policy for items purchased from Matinou?
We have a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn, with tags, and in its original packaging.
How long does shipping take for orders placed with Matinou?
For orders within the United Kingdom, the transit time is typically between 4 to 6 business days. Please note that handling time is 1 to 3 business days, and orders must be placed by 10:00 PM GMT for same-day processing.
Are there any shipping costs associated with orders from Matinou?
Matinou offers free shipping for all orders, ensuring that customers can enjoy their purchases without additional shipping fees.
What should I do if my order arrives damaged?
If your order arrives damaged, please reject the parcel from the courier if possible and contact our customer service immediately. If the parcel is delivered without your presence, reach out to us for further assistance.
Can I cancel my order after it has been placed?
Cancellations are accepted at any time before the order has been processed. If the order has already been processed, please refer to our return policy for further instructions.
How can I contact Matinou for further inquiries?
For any questions or concerns, you can reach our customer support team via email at support@matinou.com or by phone at +447488813712. Our team is ready to assist you with any inquiries you may have.
Customer Support team
Phone: +447488813712
E-Mail: support@matinou.com
Address: Hermelijnkwartier 23, 5431 KH Cuijk, Netherlands.