Return & Refund Policy
We want you to love your purchase! If something isn’t quite right, we’re here to make it right.
Easy Returns
You have 30 days from delivery to return items for any reason. We accept returns of both defective and non-defective products, and exchanges are always welcome.
Return Process
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Contact us first at support@matinou.com.
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Provide your order number and the reason for your return.
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Receive confirmation and return instructions from us.
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Pack your item securely with the original packaging and tags.
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Send it back to the following return address:
Return Address:
IFC Commerce B.V. – Hermelijnkwartier 23, Cuijk, Noord-Brabant, 5431 KH, The Netherlands
Return Shipping Costs & Address
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Voluntary returns (e.g. size, change of mind): customer pays return shipping (approx. £5–8 via standard post).
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Defective or incorrect items: we provide a free return label and cover all return shipping costs.
What Can Be Returned
- Unworn, unused, and in new condition
- Returned with all original tags and packaging
- Returned within 30 days of delivery
Free Returns for Defective Items
- You’ll receive a free return label
- We’ll refund the full product amount plus original shipping costs
Refunds & Processing
- Refunds are processed within 7 business days after we receive your return
- Refunds are made to your original payment method
- You can also choose store credit or an exchange
Exchanges
Want a different size or color? Just contact us at support@matinou.com, we’re happy to help!
Defective Items & Manufacturing Issues
- Contact us immediately — we will make it right
- Covered within 30 days of delivery
- We cover all return costs for defective or incorrect items
- Fast resolution — your satisfaction is our priority
Important Instructions
- The 30-day return period starts from the delivery date, not the order date
- Always contact us before returning
- Refused deliveries: return shipping costs are your responsibility
Cannot Be Returned
- Items returned after 30 days
- Items that are used, worn, or damaged
- Items without original labels or packaging
Contact Us
If you have any questions about the above, or if you wish to exercise any of the rights you have, please email us at support@matinou.com.
Company Details
Company Name: IFC Commerce B.V.Address: Hermelijnkwartier 23, Cuijk, Noord-Brabant, 5431 KH, The Netherlands
Email: support@matinou.com
Phone: +44 7488 813712
Company Number: 95847529
Customer service: Monday to Friday between 8:00 and 18:00